For customers of EVA companies
100% customer success is our North Star.
We measure success by the business outcomes you set out to achieve when you chose the product. A satisfied customer who didn't get those outcomes still counts against us, because satisfaction alone doesn't renew a contract. We keep working until the results are there. The goal is that you want to act as a reference, and we keep earning that as your priorities change.
The customer success program
You get a plan, and it changes as your business does.
Success Plan
Agree on your business goals, then build a cross-functional plan across product, support, and services to reach them.
Health Score
Track system stability and user adoption, and act on what the score shows.
Executive Reviews
Review progress and the roadmap with people who can act.
Reference Ready
Goals achieved and roadmap aligned.
Product investment
The product keeps getting better.
We keep investing in the product after an acquisition. A company we hold for the long term only grows by becoming more useful to its customers.
Common capability comes first. Priority goes to what serves the widest set of customers.
Modernization continues. We keep platforms current, so deferred upgrades don't turn into migrations.
No exit clock. We don't plan investment around a sale date.
EVA Labs
Shape the next version of your software with the engineers who build it.
Built with you
Start with an hour on where your team loses time, then spend a day shaping it with the engineers who will build it.
Built fast
A working prototype within days, and in production in four to six weeks.
Built into the product
What we build together stays in the product, and we keep supporting it.
Customer experience
A dedicated owner who can get things done.
One point of contact
Each account has one person to call, with the standing inside EVA to make decisions.
White glove support
Executive sponsors go straight to their point of contact. Persistent problems get a cross-functional team and a weekly executive review until they're fixed.
Business value
Goals are agreed jointly and reviewed with the people who can change the product and the plan.
Referenceability
We aim to earn your reference by reaching your goals, and to keep earning it as those goals change.
Our professional services staff can also take on custom integration, configuration, and training, and add capacity to your team during busy periods.